THERE'S NO SUCH THING AS A SILLY QUESTION
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At back to sleep, we provide the exceptional service that we would want to experience ourselves. We would love to hear from you no matter where you are located in Australia.
It was a great experience spending time at Back to Sleep. Kate gave us a warm welcome and George shared his knowledge and expertise about the importance having a good bed to maximise our sleep and health. He took the time to listen and make sure he understood our needs and to match those with the best products. Back to Sleep is a very professional business which goes the extra mile to make sure customers are satisfied. Thank you George.
Julie Aitken
23:25 13 Jul 21
Excellent personalised and professional service for quality products minus the pressure to purchase. Would highly recommend!
Sue Macmillan
08:19 07 Jul 21
Sam Katebiyan
05:49 07 Jul 21
From the moment I walked in I was greeted and treated with exceptional service. An amazing team at Back to Sleep! I highly recommend anyone who requires a new bed or bedding needs to book in a consultation. Dr George Skandalellis a true expert in the field, I am buzzing for my new bed to arrive!!
Johnny Lazaridis
04:36 06 Jul 21
We are very happy with our mattress, pillow and blankets. The staff are incredibly knowledgeable, friendly and professional. I highly recommend it.
Ivana Olsen
23:27 27 Jun 21
Natalie was totally professional, knowledgeable and patient. She took the time to listen to my daughter's needs and helped her to pick the perfect mattress. Totally professional service. Highly recommend their service.
Pri Wij
12:53 27 Jun 21
Very impressed with the service and professionalism I experienced. Natalie was very knowledgeable and thorough, and I felt that my needs were addressed exceptionally well.
Catherine Papaioannou
04:55 22 Jun 21
Staff were friendly, professional, knowledgeable and helpful. Prices are expensive, however, staff were able to negotiate cost. By far the most superiouly comfortable bed i've experienced! Thanks for your service Back to Sleep.
Nicoletta Kazas
09:24 21 Jun 21
G P
07:14 21 Jun 21
Rosemary Walls
04:49 20 Jun 21
I am an Occupational Therapist and since taking clients to George I wouldn’t go anywhere else. He listens to the needs of the client and understands the funding systems. Also his knowledge of beds and their features, and matching that with a clients disability needs demonstrates great experience. Thank you!
Laura Harrison
09:20 17 Jun 21
We really appreciates the time Natalie took not only to ensure the bed was suitable but also that we were able to operate it. Thanks so much
Rosaleen Knight
10:34 14 Jun 21
Very impressed with staff as well as product. No complaints whatsoever. Cant wait to get our new beds. The process was painless
Margaret Fleer
09:08 02 Jun 21
Thai Nguyen
06:31 24 May 21
Thanks Natalie for a fun experience today. My daughter now has the right mattress and pillow for her requirements. Your products are such great quality, I am a repeat customer. The consultations are invaluable with the decision making process, thanks again for your friendliness and professionalism.
Louisa Wilson
05:18 24 May 21
What a great experience!Thank you to Natalie who helped us pick the perfect bed and pillows! The experience from start to finish was perfect. We learnt a lot during the consultation. Highly recommended these guys!Cannot wait for our bed to arrive in the coming week/s !Thanks so much Natalie and Team 🙂
Amy Braybrook
05:29 18 May 21
Philip provided exceptional customer service and helped me to find the perfect mattress. I was really impressed with the attention to detail in his process and I highly recommend back to sleep
Anthony Di Pietro
10:35 16 May 21
Joe Chen
03:23 14 May 21
Haven't experienced the bed still waiting for a reply
Rachel Tonga
04:32 09 May 21
Michelle Crosse
03:39 07 May 21
Jason Cheuk
03:43 30 Apr 21
Our consultant Natalie was fantastic! She spent time gathering information from my partner and I, having us try out different mattresses and pillows. She was excellent at understanding our needs and supported us to find a resolution to choose the right mattress. Nothing was too much effort. It was an excellent experience. We would highly recommend.
Camille McDonald
09:07 29 Apr 21
I couldn’t have asked for a better experience. Natalie and Connie were so kind, and thorough with their help. Natalie took so much time to help me find exactly what suited my needs best, and was so caring and patient. I was very nervous going into my first consult but Connie and Natalie made the whole experience so easy and in no time i felt relaxed and calm. They were very informative and answered questions I wouldn’t have even thought to ask. I felt my every need met, any concerns addressed, and have never felt more comfortable in a bed than in the set they prepared for me. I can’t thank them enough for everything.
Ash Lykens
07:30 29 Apr 21
I was given personalised service and treated with care. Given great sleeping advice. Love my new pillow and getting the best sleep ever. Worth the price.
Sonia Rosa
07:20 28 Apr 21
I thought the experience was very thorough and friendly the mattress is Amazing!
Alicia Djeri
02:52 24 Apr 21
I had a great experience chatting with George today. He was very helpful in guiding me through the process of choosing the right bed and sleep set up for my individual needs.Looking forward to trying out the new bed when it arrives.
James Blackman
10:42 20 Apr 21
We were treated with care and respect. Our particular needs were listened to and responded to appropriately. We were not “rushed” to make a decision, but given time to think about our options. Thank you, Natalie, for your professionalism and honesty.
Bruce & Carol Symons
09:18 17 Apr 21
If you are going to buy a mattress, please see these guys before anyone else and you will surprised with the level of service from the team. My partner is an below knee amputee and they were fantastic to meet his needs and budget. Fantastic work by Natalie.
JAMES DAYTON
12:29 15 Apr 21
Fantastic service and great experience having the bed/mattress consult.Knowledgeable and caring consultant.Looking forward to better sleep soon!
Nickie Loo
05:36 12 Apr 21
Maria, Natalie and George are absolutely amazing. They are professional, caring and considerate of my clients. They genuinely know what’s the best for their clients. It’s been an incredible experience working with these people!
Man Susanna
09:56 09 Apr 21
Great service and attention to detail
Michael de Josselin
03:09 15 Mar 21
The appointment was very thorough. Staff were very knowledgeable and I was asked questions that ensured all my requirements were met. Very happy with the service, product range, quality and price.
Sue Lindton
04:01 09 Mar 21
Great service, very comprehensive knowledge of all products, with a patient, friendly smile.
Yvonne Bese
02:26 06 Mar 21
Malcolm Rowley
00:32 02 Mar 21
Very friendly and informative, can’t wait to receive our new mattress.
Kaye Ashton
01:51 27 Feb 21
Antonio Cosentino
09:28 24 Feb 21
I was recommended Back To Sleep by a friend but they surpassed all expectations I had! I had a limited budget AND time frame and Natalie was such a joy to work with - she was lovely, positive and totally solutions focused, meaning I’ve ended up with a perfect mattress for me (and being delivered the exact day I need it). Thanks Natalie for making what could have been a very stressful process a complete breeze!
Sally Axford
22:58 18 Feb 21
Natalie was not only informed but also informative, I am so happy with the one on one service, all of my body pain & sleep issues were addressed in a professional & relaxed manner.Back to Sleep are the real deal & I can highly recommend them. Thank you George & Natalie for your support & attention. 😴
Kerri Meadows
04:37 06 Feb 21
Wendy Skala
05:19 01 Feb 21
Natalie made sure my appointment was full of information and care her knowledge was so easy to understand and only had my best interests in mind not the sale got the right bed and pillow for my needs cant recommend her enough once again thank you so much
margaret carson
02:58 30 Jan 21
Really knowledgeable staff and excellent survive. We’ll be back again.
Sophie Cole
11:26 27 Jan 21
The service and advice exceeded our expectations. Even getting advice on improvements to sleeping posture have assisted greatly already to better sleep.Would definitely recommend giving them a try.
Mary Mary
01:00 22 Jan 21
Excellent in customer service. Highly recommend George and the team here.
Andrea O'Neill
07:11 08 Jan 21
Warwick Johnston
03:32 07 Jan 21
Excellent professional service. With thanks
Margaret Smith
04:26 08 Dec 20
My experience today 26th November. Was . Awesome. Natalie was very patient and didn't rush me into anything. She took her time to explain things to me that was going to help me and my problems. Thanks . Again Natalie. After all the talking over the phone finally got to meet you in person. Feels like I have known you for age's. So easily to talk too and very friendly. Would recommend everyone that. looks on their site too ring Them up and discuss what you are after .and i'm sure who ever you get will help you out.thankyou leanne.
leanne henderson
02:12 08 Dec 20
Excellent service from very knowledgeable staff. Initially disappointed with payment options, but super impressed when owner of the business called to apologise and explain the legitimate circumstances we completed a highly satisfactory purchase. Thanks George, I appreciate your customer focused approach.
Richard Paterson
12:02 06 Dec 20
Natalie is the Sleep Fairy! Awesome customer service, highly recommended.
Ryan Scown
05:46 11 Nov 20
Elaine O'Hagan
05:11 09 Nov 20
The team at Back to Sleep are simply wonderful. The care and consideration they have shown has been greatly appreciated.
Tracy Dutt
00:29 23 Oct 20
Daniel Castrucci
03:22 22 Oct 20
Had an appt with George & Connie from Back to Sleep, Balwyn last Friday, went there basically to buy a specialized bed as my mattress was 15years old! I was blown away by the type of service I got and the knowledge George had being that he is a Chiropractor! Anyways did not plan to leave with a deluxe version of the bed I wanted but once George explained the value I’ll get out of my electrical bed, I thought this is an investment and at my age 49 will most likely save me money on chiro & medical bills in the long run! Honestly had a great experience felt very comfy during these Covid times and they really looked after me price wise! I honestly recommend anyone to try this experience & I will be recommending you to many of my family & friends! Thankyou for looking after me George really appreciate it! Can’t wait for this beautiful Deluxe royal bed to arrive! 😀😀😃
Paulette Tibaldi
05:28 21 Oct 20
Richard Choo
02:37 18 Oct 20
My partners and i had an appointment with back to sleep, walked out with smiles on our faces.We began sitting on a couch, giving all our information of which the lady took notes and didnt rush , then proceeded to explain the 1st bed and took us to the 2nd bed.Explaining the difference and cost in the two.I made my decision extremely fast with comfort anyway. She answered any questions that were given to her and had a very pleasant nature.We didnt feel like a number, we felt like people who counted, even though the bed was for me, my career also had to look out for my best interests and all was taken at hand. Very impressed.Will pass the place on to others I know that have other bad ailments.
FIONA THOMSON
21:50 30 Sep 20
Elise O'Reilly
05:33 27 Sep 20
George and his team are very friendly and totally professional whilst providing products that are best for you and your needs. Keep up the great work guys.Well I have just had the best nights sleep I have had in years and I am delighted with my new mattress and adjustable bed. I wish I had purchased it years ago. Thank you George, Phil and wonderful team.
Irene Thompson
04:05 27 Sep 20
Dimitri Kyriakou
04:01 27 Aug 20
After visiting one of the mainstream supposedly ‘back specialist’ bed retailers, we were left very disillusioned - the sales rep was mainly interested in trying to work out how much we were prepared to spend and his recommendations were misleading and confusing. Luckily, we just happened across back to sleep and dropped in and spoke to George. He gave us a very informative introduction about the company, their products and how their consultants help clients choose the most appropriate bed, mattress and pillow for their individual needs.We then came back for a consultation with Natalie who was absolutely fantastic. My wife has sleeping issues and we have different needs. With Natalie’s expert advice and after trialling options in the showroom, we decided on adjustable king singles with individually different mattresses and pillows (including knee pillows). To our pleasant surprise, the cost was significantly lower than what we had been quoted for a much inferior recommendation from the ‘specialist’ retailer.The ordering and installation process was handled in a very professional, reliable and timely manner.We have our beds side by side with shared top bedding - an arrangement that works perfectly for us. Right from the time we received our new beds two months ago, we have both slept very well - my wife better than she has for years.Thanks very much back to sleep, and to George and Natalie in particular. We highly recommend back to sleep for a thorough, no fuss, clearly explained assessment of your sleeping/bedding needs and for providing cost effective and excellent bedding.
Denis B
03:47 19 Aug 20
I am very happy with my pillow and the specialist advice I received. The first night with my new pillow, I had the best sleep I have had for months!
Rosalind Lewis
02:44 09 Aug 20
As a uni student looking for a new bed is overwhelming but you come out feeling liberated at trusting good quality customer service. Natalie not only focused on me and my needs but I learnt about my mattress, pillow, sleeping posture and spinal alignment (something you won't get from purchasing in retail). Highly recommend.
Kyla Bontigao
06:19 31 Jul 20
Professional service right from the first point of contact . Natalie was friendly and had an excellent approach when I first called Back to Sleep . I knew I was in very good hands .Arrived for my appointment with George , who was a very professional and knowledgeable man . He knew his stuff and most of all could relate , then delivered a educated approach that was also heartfelt . This whole experience was nothing short of excellent . I loved the consultation prior to entering the display room . Relevant and critical information was obtained . I would recommend back to sleep to anyone that needs a bed .
Venera Gioffre
03:50 30 Jul 20
Kaye Swann
06:25 28 Jul 20
I can't describe the great customer service and the amazing products quality.
MHD Al Dirani
01:17 28 Jul 20
I understand now why the reviews were so good, the consultant was a trained remedial massage therapist who was able to support me through the pillow buying process. Her advice was logical and practical and the thorough assessment helped to get the pillow I need. I would recommend to friends and family.
Karl B
05:39 22 Jul 20
kelly dixon
01:37 22 Jul 20
Bradley Reeves
09:39 20 Jul 20
Tina Damiano
07:07 16 Jul 20
Great service and not pushy in sales
Max Brougham
05:42 16 Jul 20
Very helpful & professional they know what their selling . Phil & natalie are very Good they accomodate me even if i have no appointment
Randy Benio
00:29 16 Jul 20
Ravi Subramaniam
23:59 13 Jul 20
Ross Honeywill
04:03 13 Jul 20
Fi C
22:38 06 Jul 20
Awesome experience,my new mattress is outstanding,I've gone from being a surgical candidate for my lower back.but since I've started sleeping on my new mattress,the back has improved tremendously.awsome products.and the staff are beautiful and caring!Thanks GuysTony
Tony Cerra
05:03 06 Jul 20
Jessica 0
07:40 04 Jul 20
Customer service amazing so far! Very reasonable prices.Yet to receive the mattress, let's hope it lives up to the high standard set!! 😃
Kristen Bell
07:28 04 Jul 20
May Young
05:39 25 Jun 20
Massimo TonsonLatour
06:40 16 Jun 20
Fantastic service! Thanks for making the appointment so much fun.Very knowledgeable and my mattress and pillow are super comfy. Would highly recommend to anyone looking for high quality productsThe Local Dentist
Pat Ben
03:44 11 Jun 20
J Naismith
08:12 04 Jun 20
Jeff & April Shaw
12:28 29 May 20
George and his team are amazing. We went 6 years ago as our sleep was terrible, we were in pain and woke up feeling groggy. George assessed our needs and provided the perfect bed and our sleep has never been better. We also bought a massage chair which I was worried about the cost but oh my has been one of the best investments! Just came back this week for a single king bed for my 4yr old son. George was still delightful, knowledgeable and assured me we wouldn’t need a new mattress for my little one for many years. I really recommend going to see him and the team to invest in your well-being.
Aimee L
00:35 26 May 20
I cannot recommend George and Back to Sleep highly enough! After realising that it had been so long since my last mattress, I dragged my adult son along and got new mattresses and pillows for both of us. We have had them for a week now and neither of us have slept so well in years. The professionalism and knowledge went far beyond just great customer service. As always - I will be recommending you to anyone that will listen!
Kym Burnett
05:13 25 May 20
Richard Squibb
09:49 22 May 20
Very knowledgeable and helpful!
Bec Messer
09:24 22 May 20
I found it very well explained by Connie. Very informative and Connie spoke about everything I needed to know. Covered every aspect!!. Lovely person and what I loved was that she was very polite and understandin most helpful. Thanku Connie
Shelley Vickery
09:00 21 May 20
I visited Beck to Sleep last week and was given expert advice by Connie who took a great amount of time to listen to my sleeping issues and offer some very helpful advice regarding my purchase of a new bed (and pillow) . It was most refreshing to be able to deal with someone who obviously knows what she is talking about and was able to guide me though my requirements. Thank you Connie !
Susan Fincham
00:41 19 May 20
I was most impressed with Natalie’s professionalism when selecting my pillow; thank you I am sure I will sleep much better from now on
Kath Rankin
02:43 12 May 20
The whole experience from start to finish was excellent. Natalie was very experienced and informative and really took the time to work out the very best option for us. Would highly recommend.
Karen Martin
09:17 11 May 20
Despina Angeloglou
12:36 02 May 20
Thanks so much for all your help, so professional and they have helped my husband and I purchase a pillow that is right for us. Will definitely recommend you to others.
Olivia Rackham
03:06 29 Apr 20
There are literally not enough words in the English language to describe just how amazing back to sleep are ! My current mattress was causing me so many issues so my chiropractor told me to have a chat to the team at BTS.Due to covid I had a phone consult with Connie and WOW someone give this woman a medal !!! She had so much knowledge about sleep, sleep hygiene, posture and she took the time to understand my needs and went over the notes my chiro sent her. She was extremely thorough in understanding my specific needs.After the phone consult I was literally crying happy tears of joy, relief and appreciation.I cannot wait to get my new mattress and continue my journey to being the best I can be in my health journey.I literally cannot thank Back to sleep enough.These guys are the very best in the business - for amazing quality with knowledgeable staff who genuinely care - look no further !Thankyou SO much Connie and Dr George. I am forever greatful and will be referring everyone i know to you !
Chloe Alexandra M
08:31 25 Apr 20
Thank you so much to George at back to sleep. He considered both me and my partner's needs with the upmost importance and ensured that we found a solution suitable for us both—that's not easy!I would recommend this store to anybody who wants a pleasant nights sleep .
Vicky Andonopoulos
05:19 24 Apr 20
Personalised, Professional and Outstanding.Highly recommended, not about pushing the latest bed on the market but ensuring the perfect base, mattress and pillow that best suits your needs and your body.Well worth a visit
Pamela Enniss
00:11 17 Apr 20
The staff are very welcoming and professional, I felt very comfortable and at ease would definitely recommend them to everyone
Vanessa Phelps
03:26 26 Mar 20
Ann Ridder
10:25 23 Mar 20
Ian Mollison
09:25 22 Mar 20
Beat Rettich
07:45 17 Mar 20
Daina Rumbergs
07:18 07 Mar 20
con zaharias
06:59 05 Mar 20
How to find us & where to park
We are conveniently situated at 313 – 315 Whitehorse Road, Balwyn VIC 3103, located on the city side of Balwyn Road, opposite Balwyn Football Club & Cherry Road. Our showroom is easily accessible via public transport with the 109 tram line right outside our front door. If your choice of transport is via car, there is plenty of free parking on both Whitehorse Road (1-hour) & Cherry Road (2-hour).
Consultation Times
Monday: 9:00 am -4:00 pm
Tuesday: 9:00 am -4:00 pm
Wednesday: 9:00 am -4:00 pm
Thursday: 9:00 am -4:00 pm
Friday: 9:00 am -4:00 pm
Saturday: CLOSED
Sunday: CLOSED
We look forward to meeting you!
Marketing Enquiries
For all advertising and marketing related enquiries, please send an email to [email protected] Due to the high number of proposals received, we endeavour to review all within 10 working days and only those that are part of our marketing strategy will be responded to.