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OPEN HOURS
Monday 9:00 am - 4:00 pm
Tuesday 9:00 am - 4:00 pm
Wednesday 9:00 am - 4:00 pm
Thursday 9:00 am - 4:00 pm
Friday 9:00 am - 4:00 pm
Saturday CLOSED
Sunday CLOSED

CONTACT US
313-315 Whitehorse Rd
Balwyn, VIC 3103
1300 854 557
[email protected]
Google Rating
4.9
Based on 296 reviews
back to sleep - Mattress & Pillow Specialists Melbourne
4.9
James Blackman
10:42 20 Apr 21
I had a great experience chatting with George today. He was very helpful in guiding me through the process of choosing the right bed and sleep set up for my individual needs.Looking forward to trying out the new bed when it arrives.
Bruce & Carol Symons
09:18 17 Apr 21
We were treated with care and respect. Our particular needs were listened to and responded to appropriately. We were not “rushed” to make a decision, but given time to think about our options. Thank you, Natalie, for your professionalism and honesty.
JAMES DAYTON
12:29 15 Apr 21
If you are going to buy a mattress, please see these guys before anyone else and you will surprised with the level of service from the team. My partner is an below knee amputee and they were fantastic to meet his needs and budget. Fantastic work by Natalie.
Nickie Loo
05:36 12 Apr 21
Fantastic service and great experience having the bed/mattress consult.Knowledgeable and caring consultant.Looking forward to better sleep soon!
Man Susanna
09:56 09 Apr 21
Maria, Natalie and George are absolutely amazing. They are professional, caring and considerate of my clients. They genuinely know what’s the best for their clients. It’s been an incredible experience working with these people!
Michael de Josselin
03:09 15 Mar 21
Great service and attention to detail
Sue Lindton
04:01 09 Mar 21
The appointment was very thorough. Staff were very knowledgeable and I was asked questions that ensured all my requirements were met. Very happy with the service, product range, quality and price.
Yvonne Bese
02:26 06 Mar 21
Great service, very comprehensive knowledge of all products, with a patient, friendly smile.
Malcolm Rowley
00:32 02 Mar 21
Kaye Ashton
01:51 27 Feb 21
Very friendly and informative, can’t wait to receive our new mattress.
Antonio Cosentino
09:28 24 Feb 21
Sally Axford
22:58 18 Feb 21
I was recommended Back To Sleep by a friend but they surpassed all expectations I had! I had a limited budget AND time frame and Natalie was such a joy to work with - she was lovely, positive and totally solutions focused, meaning I’ve ended up with a perfect mattress for me (and being delivered the exact day I need it). Thanks Natalie for making what could have been a very stressful process a complete breeze!
Kerri Meadows
04:37 06 Feb 21
Natalie was not only informed but also informative, I am so happy with the one on one service, all of my body pain & sleep issues were addressed in a professional & relaxed manner.Back to Sleep are the real deal & I can highly recommend them. Thank you George & Natalie for your support & attention. 😴
Wendy Skala
05:19 01 Feb 21
margaret carson
02:58 30 Jan 21
Natalie made sure my appointment was full of information and care her knowledge was so easy to understand and only had my best interests in mind not the sale got the right bed and pillow for my needs cant recommend her enough once again thank you so much
Sophie Cole
11:26 27 Jan 21
Really knowledgeable staff and excellent survive. We’ll be back again.
Mary Mary
01:00 22 Jan 21
The service and advice exceeded our expectations. Even getting advice on improvements to sleeping posture have assisted greatly already to better sleep.Would definitely recommend giving them a try.
Andrea O'Neill
07:11 08 Jan 21
Excellent in customer service. Highly recommend George and the team here.
Warwick Johnston
03:32 07 Jan 21
Margaret Smith
04:26 08 Dec 20
Excellent professional service. With thanks
leanne henderson
02:12 08 Dec 20
My experience today 26th November. Was . Awesome. Natalie was very patient and didn't rush me into anything. She took her time to explain things to me that was going to help me and my problems. Thanks . Again Natalie. After all the talking over the phone finally got to meet you in person. Feels like I have known you for age's. So easily to talk too and very friendly. Would recommend everyone that. looks on their site too ring Them up and discuss what you are after .and i'm sure who ever you get will help you out.thankyou leanne.
Richard Paterson
12:02 06 Dec 20
Excellent service from very knowledgeable staff. Initially disappointed with payment options, but super impressed when owner of the business called to apologise and explain the legitimate circumstances we completed a highly satisfactory purchase. Thanks George, I appreciate your customer focused approach.
Ryan Scown
05:46 11 Nov 20
Natalie is the Sleep Fairy! Awesome customer service, highly recommended.
Elaine O'Hagan
05:11 09 Nov 20
Tracy Dutt
00:29 23 Oct 20
The team at Back to Sleep are simply wonderful. The care and consideration they have shown has been greatly appreciated.
Daniel Castrucci
03:22 22 Oct 20
Paulette Tibaldi
05:28 21 Oct 20
Had an appt with George & Connie from Back to Sleep, Balwyn last Friday, went there basically to buy a specialized bed as my mattress was 15years old! I was blown away by the type of service I got and the knowledge George had being that he is a Chiropractor! Anyways did not plan to leave with a deluxe version of the bed I wanted but once George explained the value I’ll get out of my electrical bed, I thought this is an investment and at my age 49 will most likely save me money on chiro & medical bills in the long run! Honestly had a great experience felt very comfy during these Covid times and they really looked after me price wise! I honestly recommend anyone to try this experience & I will be recommending you to many of my family & friends! Thankyou for looking after me George really appreciate it! Can’t wait for this beautiful Deluxe royal bed to arrive! 😀😀😃
Richard Choo
02:37 18 Oct 20
FIONA THOMSON
21:50 30 Sep 20
My partners and i had an appointment with back to sleep, walked out with smiles on our faces.We began sitting on a couch, giving all our information of which the lady took notes and didnt rush , then proceeded to explain the 1st bed and took us to the 2nd bed.Explaining the difference and cost in the two.I made my decision extremely fast with comfort anyway. She answered any questions that were given to her and had a very pleasant nature.We didnt feel like a number, we felt like people who counted, even though the bed was for me, my career also had to look out for my best interests and all was taken at hand. Very impressed.Will pass the place on to others I know that have other bad ailments.
Elise O'Reilly
05:33 27 Sep 20
Irene Thompson
04:05 27 Sep 20
George and his team are very friendly and totally professional whilst providing products that are best for you and your needs. Keep up the great work guys.Well I have just had the best nights sleep I have had in years and I am delighted with my new mattress and adjustable bed. I wish I had purchased it years ago. Thank you George, Phil and wonderful team.
Dimitri Kyriakou
04:01 27 Aug 20
Denis B
03:47 19 Aug 20
After visiting one of the mainstream supposedly ‘back specialist’ bed retailers, we were left very disillusioned - the sales rep was mainly interested in trying to work out how much we were prepared to spend and his recommendations were misleading and confusing. Luckily, we just happened across back to sleep and dropped in and spoke to George. He gave us a very informative introduction about the company, their products and how their consultants help clients choose the most appropriate bed, mattress and pillow for their individual needs.We then came back for a consultation with Natalie who was absolutely fantastic. My wife has sleeping issues and we have different needs. With Natalie’s expert advice and after trialling options in the showroom, we decided on adjustable king singles with individually different mattresses and pillows (including knee pillows). To our pleasant surprise, the cost was significantly lower than what we had been quoted for a much inferior recommendation from the ‘specialist’ retailer.The ordering and installation process was handled in a very professional, reliable and timely manner.We have our beds side by side with shared top bedding - an arrangement that works perfectly for us. Right from the time we received our new beds two months ago, we have both slept very well - my wife better than she has for years.Thanks very much back to sleep, and to George and Natalie in particular. We highly recommend back to sleep for a thorough, no fuss, clearly explained assessment of your sleeping/bedding needs and for providing cost effective and excellent bedding.
Rosalind Lewis
02:44 09 Aug 20
I am very happy with my pillow and the specialist advice I received. The first night with my new pillow, I had the best sleep I have had for months!
Kyla Bontigao
06:19 31 Jul 20
As a uni student looking for a new bed is overwhelming but you come out feeling liberated at trusting good quality customer service. Natalie not only focused on me and my needs but I learnt about my mattress, pillow, sleeping posture and spinal alignment (something you won't get from purchasing in retail). Highly recommend.
Venera Gioffre
03:50 30 Jul 20
Professional service right from the first point of contact . Natalie was friendly and had an excellent approach when I first called Back to Sleep . I knew I was in very good hands .Arrived for my appointment with George , who was a very professional and knowledgeable man . He knew his stuff and most of all could relate , then delivered a educated approach that was also heartfelt . This whole experience was nothing short of excellent . I loved the consultation prior to entering the display room . Relevant and critical information was obtained . I would recommend back to sleep to anyone that needs a bed .
Kaye Swann
06:25 28 Jul 20
MHD Al Dirani
01:17 28 Jul 20
I can't describe the great customer service and the amazing products quality.
Karl B
05:39 22 Jul 20
I understand now why the reviews were so good, the consultant was a trained remedial massage therapist who was able to support me through the pillow buying process. Her advice was logical and practical and the thorough assessment helped to get the pillow I need. I would recommend to friends and family.
kelly dixon
01:37 22 Jul 20
Bradley Reeves
09:39 20 Jul 20
Tina Damiano
07:07 16 Jul 20
Max Brougham
05:42 16 Jul 20
Great service and not pushy in sales
Randy Benio
00:29 16 Jul 20
Very helpful & professional they know what their selling . Phil & natalie are very Good they accomodate me even if i have no appointment
Ravi Subramaniam
23:59 13 Jul 20
Ross Honeywill
04:03 13 Jul 20
Fi C
22:38 06 Jul 20
Tony Cerra
05:03 06 Jul 20
Awesome experience,my new mattress is outstanding,I've gone from being a surgical candidate for my lower back.but since I've started sleeping on my new mattress,the back has improved tremendously.awsome products.and the staff are beautiful and caring!Thanks GuysTony
Jessica Kelly
07:40 04 Jul 20
Kristen Bell
07:28 04 Jul 20
Customer service amazing so far! Very reasonable prices.Yet to receive the mattress, let's hope it lives up to the high standard set!! 😃
May Young
05:39 25 Jun 20
Massimo TonsonLatour
06:40 16 Jun 20
Pat Ben
03:44 11 Jun 20
Fantastic service! Thanks for making the appointment so much fun.Very knowledgeable and my mattress and pillow are super comfy. Would highly recommend to anyone looking for high quality productsThe Local Dentist
J Naismith
08:12 04 Jun 20
Jeff & April Shaw
12:28 29 May 20
Aimee L
00:35 26 May 20
George and his team are amazing. We went 6 years ago as our sleep was terrible, we were in pain and woke up feeling groggy. George assessed our needs and provided the perfect bed and our sleep has never been better. We also bought a massage chair which I was worried about the cost but oh my has been one of the best investments! Just came back this week for a single king bed for my 4yr old son. George was still delightful, knowledgeable and assured me we wouldn’t need a new mattress for my little one for many years. I really recommend going to see him and the team to invest in your well-being.
Kym Burnett
05:13 25 May 20
I cannot recommend George and Back to Sleep highly enough! After realising that it had been so long since my last mattress, I dragged my adult son along and got new mattresses and pillows for both of us. We have had them for a week now and neither of us have slept so well in years. The professionalism and knowledge went far beyond just great customer service. As always - I will be recommending you to anyone that will listen!
Richard Squibb
09:49 22 May 20
Bec Messer
09:24 22 May 20
Very knowledgeable and helpful!
Shelley Vickery
09:00 21 May 20
I found it very well explained by Connie. Very informative and Connie spoke about everything I needed to know. Covered every aspect!!. Lovely person and what I loved was that she was very polite and understandin most helpful. Thanku Connie
Susan Fincham
00:41 19 May 20
I visited Beck to Sleep last week and was given expert advice by Connie who took a great amount of time to listen to my sleeping issues and offer some very helpful advice regarding my purchase of a new bed (and pillow) . It was most refreshing to be able to deal with someone who obviously knows what she is talking about and was able to guide me though my requirements. Thank you Connie !
Kath Rankin
02:43 12 May 20
I was most impressed with Natalie’s professionalism when selecting my pillow; thank you I am sure I will sleep much better from now on
Karen Martin
09:17 11 May 20
The whole experience from start to finish was excellent. Natalie was very experienced and informative and really took the time to work out the very best option for us. Would highly recommend.
Despina Angeloglou
12:36 02 May 20
Olivia Rackham
03:06 29 Apr 20
Thanks so much for all your help, so professional and they have helped my husband and I purchase a pillow that is right for us. Will definitely recommend you to others.
Chloe Alexandra M
08:31 25 Apr 20
There are literally not enough words in the English language to describe just how amazing back to sleep are ! My current mattress was causing me so many issues so my chiropractor told me to have a chat to the team at BTS.Due to covid I had a phone consult with Connie and WOW someone give this woman a medal !!! She had so much knowledge about sleep, sleep hygiene, posture and she took the time to understand my needs and went over the notes my chiro sent her. She was extremely thorough in understanding my specific needs.After the phone consult I was literally crying happy tears of joy, relief and appreciation.I cannot wait to get my new mattress and continue my journey to being the best I can be in my health journey.I literally cannot thank Back to sleep enough.These guys are the very best in the business - for amazing quality with knowledgeable staff who genuinely care - look no further !Thankyou SO much Connie and Dr George. I am forever greatful and will be referring everyone i know to you !
Vicky Andonopoulos
05:19 24 Apr 20
Thank you so much to George at back to sleep. He considered both me and my partner's needs with the upmost importance and ensured that we found a solution suitable for us both—that's not easy!I would recommend this store to anybody who wants a pleasant nights sleep .
Pamela Enniss
00:11 17 Apr 20
Personalised, Professional and Outstanding.Highly recommended, not about pushing the latest bed on the market but ensuring the perfect base, mattress and pillow that best suits your needs and your body.Well worth a visit
Vanessa Phelps
03:26 26 Mar 20
The staff are very welcoming and professional, I felt very comfortable and at ease would definitely recommend them to everyone
Ann Ridder
10:25 23 Mar 20
Ian Mollison
09:25 22 Mar 20
Beat Rettich
07:45 17 Mar 20
Daina Rumbergs
07:18 07 Mar 20
con zaharias
06:59 05 Mar 20
Andrea Christian
05:02 04 Mar 20
Professional service. Extremely knowledgeable and helpful. Would definitely recommend for any health professionals requiring services for their clients.
Deborah Pugh
22:13 26 Feb 20
Great service and product. Very happy with new pillow.
Anthony Mastrakoulis
15:26 15 Feb 20
Vicki Brown
02:25 13 Feb 20
Very helpful, listen and not made to feel rush
Suzanne Stopar
05:48 06 Feb 20
Very considerate assessment & advice; no pressure selling. Carefully guided to choose the right products for our needs.
Tim
11:08 02 Feb 20
Elderly mother with some particular health issues trying to find a suitable mattress . Great patience and knowledge about the whole area . Highly recommended
Janet Sawaya
07:36 01 Feb 20
David Colwell
19:53 28 Jan 20
Very happy with the customer service, the experience and knowledge. Time will tell if we love the pillow as much but I expect that will be great or wouldn’t have purchased. Highly recommended.Edit: it has been some months since this purchase and I personally couldn’t be more happy. My neck pain seems to be all but disappeared and I’m getting close on perfect sleeps nearly every night. Love my pillow!
Harry Doumbos Doumbos
01:31 24 Jan 20
My partner and I went to back to sleep, and had a great experience in purchasing a bed, George and his team were very helpful with their advice would recommend back to sleep to anyone.
Adrian Pozzebon
10:07 23 Jan 20
Arwen Norbury
09:38 22 Jan 20
Thomas Chrystall
08:53 21 Jan 20
Winnie Chung
07:48 19 Jan 20
Gemma Stanfield
05:49 19 Jan 20
Connie at back to sleep is an absolute super star. She is exceptionally knowledgeable, not only about the products but also about sleep hygiene, posture and everything surrounding a good nights sleep! Connie took the time and showed incredible patience while discussing all aspects of mine and my partners sleep habits taking all steps possible to find a fit for both of us.I cannot thank Connie enough for her kind service, knowledge and professionalism. There is nothing I can fault from our appointment today. Thank you back to sleep!! We cannot wait for our new bed!
christopher densham
04:38 17 Jan 20
Shirley Broadbent
05:29 13 Jan 20
Mutita
09:12 22 Dec 19
Very knowledgeable and excellent service.
Jarrod Thompson
21:53 18 Dec 19
These guys really know their stuff - highly highly recommended and good value.
samantha sakthivel
23:24 15 Dec 19
Great customer service and very professional. Would not go anywhere else.
Pat Muir
04:07 13 Dec 19
No more sleepless nights, no more back aches, Back To Sleep have the perfect mattresses, bases and pillows to give me a perfect nights sleep. Nothing beats feeling refreshed after a good nights sleep to start your new day.A big thank you Back To Sleep for making this all possible.
Chrissy Apolloni
03:51 13 Dec 19
Best thing I have ever done buying a bed, mattress and pillows from back to sleep. No more waking up every hour or so, no more back aches and big smiles from me at bed time. Couldn’t recommend them highly enough. Thank you Back To Sleep.
Angela S
06:13 05 Dec 19
Excellent products, friendly customer service, knowledgeable and helpful consultants. I have purchased several times from back to sleep over the years for myself and my family and they never disappoint. I highly recommend their quality service and well priced products. I will never shop anywhere else for all my sleeping needs. Thank you, Connie, Natalie and everyone at back to sleep!
Val Nicolaou
05:26 05 Dec 19
I have spinal stenosis and was searching the net for some information that would relieve pain as I don't want to stay on medication. I came across back to sleep who offered a free Pillow Consultation. I did not know this even existed!!! I walked into the store 20 mins after my appointment time, and the lovely young lady was extremely helpful. It took 10 mins to evaluate my situation and I ended up walking out with a pillow and cover.That first night, I slept so good. Woke up in the morning with not as sore a neck. I have had it now for a week, and my morning pain is about 80% less. I can only attribute it to this new memory pillow that was offered to me. I strongly recommend anyone that is having any neck, shoulder or back problems to look into their pillow and attend a consultation with these people. They are really helpful and know what they are talking about. Thank you so much Back to Sleep!!!!
kegham aminian
08:27 03 Dec 19
Purchased my mattress from Back To Sleep and it is changing the way I sleep! I love everything about it and will definitely be returning when i upgrade. The staff on hand were great and they helped me narrow down which mattress was right for me.I have already recommended them to many friends!
Basil Faranda
09:34 02 Dec 19
I have been sleeping on back to sleep mattresses for over 10 years, and have recently purchased an adjustable base. The service myself and my wife received was just as sensational as 10 years ago - EXCEPTIONAL!!! From their smiling faces, to the knowledge they have; we couldn't recommend them enough! Sleep has never been this good!
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