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OPEN HOURS
Monday 9:00 am - 4:00 pm
Tuesday 9:00 am - 4:00 pm
Wednesday 9:00 am - 4:00 pm
Thursday 9:00 am - 4:00 pm
Friday 9:00 am - 4:00 pm
Saturday CLOSED
Sunday CLOSED

CONTACT US
313-315 Whitehorse Rd
Balwyn, VIC 3103
1300 854 557
[email protected]
Google Rating
4.9
Based on 337 reviews
back to sleep - Mattress & Pillow Specialists Melbourne
4.9
Sharon Kong
10:28 26 Jan 22
Caroline C
05:48 12 Jan 22
The person I spoke to on the phone was nice. However, claimed they could not help me as could not find my details in the system and instead arranged for someone to call me back. A person called George rang me, was extremely guarded, and contradicted himself as one minute he claimed styles had changed, then next minute claimed still had same style (as that quoted some time ago) but prices had changed. Getting information out of him (re current stock they had) was like pulling teeth! He was a terrible salesperson as he lacked ability to build rapport, find out what one is looking for, and advise of what is available! It was that painful that I had to hang up on him! HOWEVER, NATALIE RANG THE NEXT DAY AND MADE UP FOR IT BY PROVIDING THE SERVICE THAT I WAS ORIGINALLY SEEKING. IT ALWAYS TAKES A WOMAN! :-) She explained the difference between original items viewed some time ago, and upgraded range and features of it, and offered opportunity to come into store in near future to discover new range (which I will do asap) !
Dimitra Despotopoulou
04:15 04 Jan 22
Anna Makris
03:53 20 Dec 21
Peter Dillon
04:06 10 Dec 21
I would throughly recommend booking an assessment appointment. I was lucky enough to have mine with Natalie, who’s care and attention was very much appreciated. She went above and beyond my expectations and I’m grateful for her professionalism and the attention that she awarded me in making sure that I ended up with the correct mattress for my body.
Jasmin Kang
07:47 25 Nov 21
Kathryn Richards
07:27 16 Nov 21
I was very impressed with the professionalism, care and service offered. Best of all the pricing was a very pleasant surprise and not nearly as expensive as I’d been anticipating.
Katya Xie
05:59 03 Nov 21
Helen Thomaidis
01:47 20 Oct 21
Tina Xiao
01:25 13 Oct 21
prompt service and communication with Dr Maria H, the first visit made one month ago, Maria spent more than one hour with us to choose the right bed, mattress and seat etc for Dad, 84yrs. The set order is placed today, dad is so excited and has made his room ready for the delivery already! Lol, even it will be 4 weeks+ away
Sarah Vassallo
00:30 04 Oct 21
Dr. Maria was fantastic to deal with. She was very professional, helpful and informative. My husband and I are looking forward to our new bed, mattress and pillows being delivered soon 🤗 I've already recommended Back to Sleep to a few family and friends!
Michelle Konstantopoulos
04:04 30 Sep 21
Back to sleep were terrific as they had taken into account all my sleep issues before I arrived to choose the best mattress. Everything concerning sleep, mattresses and back issues during sleep was explained to me.
Lena Papadatos
08:22 28 Sep 21
Amazing service, friendly, very helpful and professional team under George...I would thoroughly recommend him.
Marie succar
08:43 27 Sep 21
Steve Georgakopoulos
09:20 26 Sep 21
Michael Jandula
03:00 23 Sep 21
Becks Miller
01:23 19 Sep 21
We spent 2.5hrs with Natalie who not only had the medical knowledge of my health conditions to find the best solution for my needs but also showed she cared. At no point did I feel I was dealing with a 'Salesperson after a sale' but rather a medical professional paying attention to my needs. Thank you Natalie C.
Mona Hanna
01:47 16 Sep 21
Elliott Mate
21:22 10 Sep 21
Neville Bentley
04:56 25 Aug 21
Highly recommend this place. Very professional and knowledgeable and I am totally satisfied with the recommended product that I purchased. I have had a comfortable night's sleep ever since and only wish I had gone sooner for their expert advice. Thank you
Julie Aitken
23:25 13 Jul 21
It was a great experience spending time at Back to Sleep. Kate gave us a warm welcome and George shared his knowledge and expertise about the importance having a good bed to maximise our sleep and health. He took the time to listen and make sure he understood our needs and to match those with the best products. Back to Sleep is a very professional business which goes the extra mile to make sure customers are satisfied. Thank you George.
Sue Macmillan
08:19 07 Jul 21
Excellent personalised and professional service for quality products minus the pressure to purchase. Would highly recommend!
Sam Katebiyan
05:49 07 Jul 21
Johnny Lazaridis
04:36 06 Jul 21
From the moment I walked in I was greeted and treated with exceptional service. An amazing team at Back to Sleep! I highly recommend anyone who requires a new bed or bedding needs to book in a consultation. Dr George Skandalellis a true expert in the field, I am buzzing for my new bed to arrive!!
Ivana Olsen
23:27 27 Jun 21
We are very happy with our mattress, pillow and blankets. The staff are incredibly knowledgeable, friendly and professional. I highly recommend it.
Pri Wij
12:53 27 Jun 21
Natalie was totally professional, knowledgeable and patient. She took the time to listen to my daughter's needs and helped her to pick the perfect mattress. Totally professional service. Highly recommend their service.
Catherine Papaioannou
04:55 22 Jun 21
Very impressed with the service and professionalism I experienced. Natalie was very knowledgeable and thorough, and I felt that my needs were addressed exceptionally well.
Nicoletta Kazas
09:24 21 Jun 21
Staff were friendly, professional, knowledgeable and helpful. Prices are expensive, however, staff were able to negotiate cost. By far the most superiouly comfortable bed i've experienced! Thanks for your service Back to Sleep.
G P
07:14 21 Jun 21
Rosemary Walls
04:49 20 Jun 21
Laura Harrison
09:20 17 Jun 21
I am an Occupational Therapist and since taking clients to George I wouldn’t go anywhere else. He listens to the needs of the client and understands the funding systems. Also his knowledge of beds and their features, and matching that with a clients disability needs demonstrates great experience. Thank you!
Rosaleen Knight
10:34 14 Jun 21
We really appreciates the time Natalie took not only to ensure the bed was suitable but also that we were able to operate it. Thanks so much
Margaret Fleer
09:08 02 Jun 21
Very impressed with staff as well as product. No complaints whatsoever. Cant wait to get our new beds. The process was painless
Thai Nguyen
06:31 24 May 21
Louisa Wilson
05:18 24 May 21
Thanks Natalie for a fun experience today. My daughter now has the right mattress and pillow for her requirements. Your products are such great quality, I am a repeat customer. The consultations are invaluable with the decision making process, thanks again for your friendliness and professionalism.
Amy Braybrook
05:29 18 May 21
What a great experience!Thank you to Natalie who helped us pick the perfect bed and pillows! The experience from start to finish was perfect. We learnt a lot during the consultation. Highly recommended these guys!Cannot wait for our bed to arrive in the coming week/s !Thanks so much Natalie and Team :)
Anthony Di Pietro
10:35 16 May 21
Philip provided exceptional customer service and helped me to find the perfect mattress. I was really impressed with the attention to detail in his process and I highly recommend back to sleep
Joe Chen
03:23 14 May 21
Rachel Tonga
04:32 09 May 21
Haven't experienced the bed still waiting for a reply
Michelle Crosse
03:39 07 May 21
Jason Cheuk
03:43 30 Apr 21
Camille McDonald
09:07 29 Apr 21
Our consultant Natalie was fantastic! She spent time gathering information from my partner and I, having us try out different mattresses and pillows. She was excellent at understanding our needs and supported us to find a resolution to choose the right mattress. Nothing was too much effort. It was an excellent experience. We would highly recommend.
Ash Lykens
07:30 29 Apr 21
I couldn’t have asked for a better experience. Natalie and Connie were so kind, and thorough with their help. Natalie took so much time to help me find exactly what suited my needs best, and was so caring and patient. I was very nervous going into my first consult but Connie and Natalie made the whole experience so easy and in no time i felt relaxed and calm. They were very informative and answered questions I wouldn’t have even thought to ask. I felt my every need met, any concerns addressed, and have never felt more comfortable in a bed than in the set they prepared for me. I can’t thank them enough for everything.
Sonia Rosa
07:20 28 Apr 21
I was given personalised service and treated with care. Given great sleeping advice. Love my new pillow and getting the best sleep ever. Worth the price.
Alicia Djeri
02:52 24 Apr 21
I thought the experience was very thorough and friendly the mattress is Amazing!
James Blackman
10:42 20 Apr 21
I had a great experience chatting with George today. He was very helpful in guiding me through the process of choosing the right bed and sleep set up for my individual needs.Looking forward to trying out the new bed when it arrives.
Bruce & Carol Symons
09:18 17 Apr 21
We were treated with care and respect. Our particular needs were listened to and responded to appropriately. We were not “rushed” to make a decision, but given time to think about our options. Thank you, Natalie, for your professionalism and honesty.
JAMES DAYTON
12:29 15 Apr 21
If you are going to buy a mattress, please see these guys before anyone else and you will surprised with the level of service from the team. My partner is an below knee amputee and they were fantastic to meet his needs and budget. Fantastic work by Natalie.
Nickie Loo
05:36 12 Apr 21
Fantastic service and great experience having the bed/mattress consult.Knowledgeable and caring consultant.Looking forward to better sleep soon!
Man Susanna
09:56 09 Apr 21
Maria, Natalie and George are absolutely amazing. They are professional, caring and considerate of my clients. They genuinely know what’s the best for their clients. It’s been an incredible experience working with these people!
Michael de Josselin
03:09 15 Mar 21
Great service and attention to detail
Sue Lindton
04:01 09 Mar 21
The appointment was very thorough. Staff were very knowledgeable and I was asked questions that ensured all my requirements were met. Very happy with the service, product range, quality and price.
Yvonne Bese
02:26 06 Mar 21
Great service, very comprehensive knowledge of all products, with a patient, friendly smile.
Malcolm Rowley
00:32 02 Mar 21
Kaye Ashton
01:51 27 Feb 21
Very friendly and informative, can’t wait to receive our new mattress.
Antonio Cosentino
09:28 24 Feb 21
Sally Axford
22:58 18 Feb 21
I was recommended Back To Sleep by a friend but they surpassed all expectations I had! I had a limited budget AND time frame and Natalie was such a joy to work with - she was lovely, positive and totally solutions focused, meaning I’ve ended up with a perfect mattress for me (and being delivered the exact day I need it). Thanks Natalie for making what could have been a very stressful process a complete breeze!
Kerri Meadows
04:37 06 Feb 21
Natalie was not only informed but also informative, I am so happy with the one on one service, all of my body pain & sleep issues were addressed in a professional & relaxed manner.Back to Sleep are the real deal & I can highly recommend them. Thank you George & Natalie for your support & attention. 😴
Wendy Skala
05:19 01 Feb 21
margaret carson
02:58 30 Jan 21
Natalie made sure my appointment was full of information and care her knowledge was so easy to understand and only had my best interests in mind not the sale got the right bed and pillow for my needs cant recommend her enough once again thank you so much
Sophie Cole
11:26 27 Jan 21
Really knowledgeable staff and excellent survive. We’ll be back again.
Mary Mary
01:00 22 Jan 21
The service and advice exceeded our expectations. Even getting advice on improvements to sleeping posture have assisted greatly already to better sleep.Would definitely recommend giving them a try.
Andrea O'Neill
07:11 08 Jan 21
Excellent in customer service. Highly recommend George and the team here.
Warwick Johnston
03:32 07 Jan 21
Margaret Smith
04:26 08 Dec 20
Excellent professional service. With thanks
leanne henderson
02:12 08 Dec 20
My experience today 26th November. Was . Awesome. Natalie was very patient and didn't rush me into anything. She took her time to explain things to me that was going to help me and my problems. Thanks . Again Natalie. After all the talking over the phone finally got to meet you in person. Feels like I have known you for age's. So easily to talk too and very friendly. Would recommend everyone that. looks on their site too ring Them up and discuss what you are after .and i'm sure who ever you get will help you out.thankyou leanne.
Richard Paterson
12:02 06 Dec 20
Excellent service from very knowledgeable staff. Initially disappointed with payment options, but super impressed when owner of the business called to apologise and explain the legitimate circumstances we completed a highly satisfactory purchase. Thanks George, I appreciate your customer focused approach.
Ryan Scown
05:46 11 Nov 20
Natalie is the Sleep Fairy! Awesome customer service, highly recommended.
Elaine O'Hagan
05:11 09 Nov 20
Tracy Dutt
00:29 23 Oct 20
The team at Back to Sleep are simply wonderful. The care and consideration they have shown has been greatly appreciated.
Daniel Castrucci
03:22 22 Oct 20
Paulette Tibaldi
05:28 21 Oct 20
Had an appt with George & Connie from Back to Sleep, Balwyn last Friday, went there basically to buy a specialized bed as my mattress was 15years old! I was blown away by the type of service I got and the knowledge George had being that he is a Chiropractor! Anyways did not plan to leave with a deluxe version of the bed I wanted but once George explained the value I’ll get out of my electrical bed, I thought this is an investment and at my age 49 will most likely save me money on chiro & medical bills in the long run! Honestly had a great experience felt very comfy during these Covid times and they really looked after me price wise! I honestly recommend anyone to try this experience & I will be recommending you to many of my family & friends! Thankyou for looking after me George really appreciate it! Can’t wait for this beautiful Deluxe royal bed to arrive! 😀😀😃
Richard Choo
02:37 18 Oct 20
FIONA THOMSON
21:50 30 Sep 20
My partners and i had an appointment with back to sleep, walked out with smiles on our faces.We began sitting on a couch, giving all our information of which the lady took notes and didnt rush , then proceeded to explain the 1st bed and took us to the 2nd bed.Explaining the difference and cost in the two.I made my decision extremely fast with comfort anyway. She answered any questions that were given to her and had a very pleasant nature.We didnt feel like a number, we felt like people who counted, even though the bed was for me, my career also had to look out for my best interests and all was taken at hand. Very impressed.Will pass the place on to others I know that have other bad ailments.
Elise O'Reilly
05:33 27 Sep 20
Irene Thompson
04:05 27 Sep 20
George and his team are very friendly and totally professional whilst providing products that are best for you and your needs. Keep up the great work guys.Well I have just had the best nights sleep I have had in years and I am delighted with my new mattress and adjustable bed. I wish I had purchased it years ago. Thank you George, Phil and wonderful team.
Dimitri Kyriakou
04:01 27 Aug 20
Denis B
03:47 19 Aug 20
After visiting one of the mainstream supposedly ‘back specialist’ bed retailers, we were left very disillusioned - the sales rep was mainly interested in trying to work out how much we were prepared to spend and his recommendations were misleading and confusing. Luckily, we just happened across back to sleep and dropped in and spoke to George. He gave us a very informative introduction about the company, their products and how their consultants help clients choose the most appropriate bed, mattress and pillow for their individual needs.We then came back for a consultation with Natalie who was absolutely fantastic. My wife has sleeping issues and we have different needs. With Natalie’s expert advice and after trialling options in the showroom, we decided on adjustable king singles with individually different mattresses and pillows (including knee pillows). To our pleasant surprise, the cost was significantly lower than what we had been quoted for a much inferior recommendation from the ‘specialist’ retailer.The ordering and installation process was handled in a very professional, reliable and timely manner.We have our beds side by side with shared top bedding - an arrangement that works perfectly for us. Right from the time we received our new beds two months ago, we have both slept very well - my wife better than she has for years.Thanks very much back to sleep, and to George and Natalie in particular. We highly recommend back to sleep for a thorough, no fuss, clearly explained assessment of your sleeping/bedding needs and for providing cost effective and excellent bedding.
Rosalind Lewis
02:44 09 Aug 20
I am very happy with my pillow and the specialist advice I received. The first night with my new pillow, I had the best sleep I have had for months!
Kyla Bontigao
06:19 31 Jul 20
As a uni student looking for a new bed is overwhelming but you come out feeling liberated at trusting good quality customer service. Natalie not only focused on me and my needs but I learnt about my mattress, pillow, sleeping posture and spinal alignment (something you won't get from purchasing in retail). Highly recommend.
Venera Gioffre
03:50 30 Jul 20
Professional service right from the first point of contact . Natalie was friendly and had an excellent approach when I first called Back to Sleep . I knew I was in very good hands .Arrived for my appointment with George , who was a very professional and knowledgeable man . He knew his stuff and most of all could relate , then delivered a educated approach that was also heartfelt . This whole experience was nothing short of excellent . I loved the consultation prior to entering the display room . Relevant and critical information was obtained . I would recommend back to sleep to anyone that needs a bed .
Kaye Swann
06:25 28 Jul 20
MHD Al Dirani
01:17 28 Jul 20
I can't describe the great customer service and the amazing products quality.
Karl B
05:39 22 Jul 20
I understand now why the reviews were so good, the consultant was a trained remedial massage therapist who was able to support me through the pillow buying process. Her advice was logical and practical and the thorough assessment helped to get the pillow I need. I would recommend to friends and family.
kelly dixon
01:37 22 Jul 20
Bradley Reeves
09:39 20 Jul 20
Tina Damiano
07:07 16 Jul 20
Max Brougham
05:42 16 Jul 20
Great service and not pushy in sales
Randy Benio
00:29 16 Jul 20
Very helpful & professional they know what their selling . Phil & natalie are very Good they accomodate me even if i have no appointment
RS
23:59 13 Jul 20
Ross Honeywill
04:03 13 Jul 20
Fiona Coldrey
22:38 06 Jul 20
Tony Cerra
05:03 06 Jul 20
Awesome experience,my new mattress is outstanding,I've gone from being a surgical candidate for my lower back.but since I've started sleeping on my new mattress,the back has improved tremendously.awsome products.and the staff are beautiful and caring!Thanks GuysTony
Jessica 0
07:40 04 Jul 20
Kristen Bell
07:28 04 Jul 20
Customer service amazing so far! Very reasonable prices.Yet to receive the mattress, let's hope it lives up to the high standard set!! 😃
May Young
05:39 25 Jun 20
Massimo TonsonLatour
06:40 16 Jun 20
Pat Ben
03:44 11 Jun 20
Fantastic service! Thanks for making the appointment so much fun.Very knowledgeable and my mattress and pillow are super comfy. Would highly recommend to anyone looking for high quality productsThe Local Dentist
J Naismith
08:12 04 Jun 20
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