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Frequently Asked Questions

Frequently Asked Questions

If you can't find an answer to your question here, please contact our customer support specialists.

Payment FAQ

Payment FAQs

What payment methods do you accept?

  • We accept Visa, Mastercard, Direct Debit, Cheque (upon clearance) and Cash.

Are there interest-free payment options?

Do your prices include GST?

  • Yes, as an Australian company all our products’ prices include GST except for those products that are GST free. Products that are GST free are clearly noted.

Are you an NDIS Provider?

  • Yes! We are categorised under Assistive Technology Consumables.

Can I claim my purchase?

  • Unfortunately, claiming via your health insurance is not available. However, if you have been approved for WorkCover, Transport Accident Commission (TAC) or other funding, we can assist. Contact us on 1300 854 557 or email info@backtosleep.com.au to enquire further.


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